WHAT SHOULD I EXPECT ON MY FIRST APPOINTMENT?
We will arrive at your home and will be equipped with all the cleaning supplies and equipment needed to thoroughly clean your home. Your first appointment generally takes the longest, as we will need time to get acquainted with a new environment. Subsequent appointments will move along faster.
DO I NEED TO BE HOME THE DAY OF CLEANING?
Some customers prefer scheduling cleaning appointments while they are at work or away for the day, while others like to be at home during the process. This is up to you. Regardless of your schedule, you are certain to receive superior housekeeping service – guaranteed!
WHAT IS GREEN HOME CLEANING?
We pamper all our clients with our Eco-Friendly House cleaning at no extra charge. The difference is that your home is cleaned with Natural Cleaning Products with NO harsh cleaning chemicals.
WHAT IF I AM NOT SATISFIED WITH MY CLEANING?
Your complete satisfaction is very important to us. That is why we offer a 24-hour guarantee. If for any reason you are not satisfied with your home cleaning, just simply give us a call within 24 hours of your cleaning and we will return to re-clean the area you are dissatisfied with, at no cost to you. Please note that refund are not offered without the Re-clean being accepted. Re-clean will only be completed with-in 48- hours window from your date of service otherwise, it will be denied. No refund will be accept if Re-clean is denied.
CAN I SKIP OR RESCHEDULE AN APPOINTMENT?
If you anticipate needing to change an appointment time, ideally, we would like a minimum of 36 hours in advance. We’ll move your visit to another, more convenient time or if you wish, cancel it altogether.
WHEN DOES THE HOURLY START OR STOP
Our hourly record starts as soon as a worker enters home, and stops as soon as they exit home
WILL I HAVE THE SAME CLEANING PERSON EACH VISIT?
Yes. You will have the same cleaning professional for each visit. We know how important it is to have someone you know and trust cleaning your home. You will have a team of two cleaners (same team) for each cleaning.
WHAT IF SOMETHING IS BROKEN
Eco Cleaning is fully bonded and insured and will work with you to resolve any issue.
Have more questions? Talk to an executive.
Thousands of organizations trust us
Our company’s top priority is customer safety
At Eco Cleaning, customer safety is paramount. We adhere to rigorous safety protocols and utilize eco-friendly cleaning products to ensure the well-being of our clients. From residential to commercial settings, we prioritize creating clean and healthy environments where our customers can feel secure and comfortable. Trust Eco Cleaning to always put your safety first in every cleaning project we undertake.
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Sanitize and disinfect -
Make sure you wear a mask -
Wears gloves at all times -
Rinsing our hands
